Cancellation, Attendance and Refund Policy – The Lime Zone
The Lime Zone does not offer refunds on its services unless you cancel your booking at least seven days prior to the commencement of that service. A service commences when the first time slot or day related to that service begins.
Attendance policy for one-on-one tuition and/or the homework club
- If you provide less than 24 hours notice of an inability to attend a session, you will forfeit your session as the tutor/s still have to be paid.
- If you provide more than 24 hours notice of an inability to attend a session and the tutor is able to re-schedule at a mutually agreeable time, the session is not forfeited and will run at the new time. We make no promises that a tutor can re-schedule. The re-scheduled time must occur within seven days of the missed time slot. To be fair to our tutors, parents/caregivers are only allowed to do this a maximum of twice in any term. After that, if your child cannot attend a scheduled session, it will be forfeited.
- As soon as you know your child cannot attend a tutoring session, please telephone The Lime Zone on 3262 5937 and send an SMS to Michelle on 0417 916 529. If the session relates to one-on-one tuition, you must make contact with your assigned tutor immediately and make new arrangements subject to items 1. and 2. above.
- If the tutor is sick or cannot attend and we cannot find a suitable replacement, we will re-schedule that session at a mutually agreeable time.